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Shipping policy
Last updated: October 28, 2026
1. Where we ship
We ship to addresses in Canada only.
2. Production time
Personalized products are made just for you after you order them. Production takes 3 to 7 business days. Business days are Monday to Friday, excluding public holidays.
If you add Prio+ to your order, we pass your order on to production immediately instead of after our usual order processing. The production time above and the delivery date in section 4 also apply to orders with Prio+ (see section 2.6 of our Terms of Service).
3. Shipping time
After dispatch, delivery takes up to 7 business days. There is no delivery on Sundays and public holidays.
4. Your delivery date
4.1 Your total delivery time is the production time plus the shipping time. Unless we tell you otherwise before you order, you receive your order within 14 business days after you place it. This is the delivery date that applies to your order.
4.2 If a longer delivery time applies to a product or a period (for example before Christmas), we show it on the product page or at checkout before you order.
4.3 If we notice that your order will be late, we tell you by email as soon as possible and give you a new expected date. Your statutory rights in case of late delivery remain unaffected (see section 9.2).
5. Shipping costs
Shipping costs are charged per order:
| Order | Shipping cost |
|---|---|
| One item | 9.95 CAD |
| Two or more items | 14.95 CAD |
The shipping cost is shown separately at checkout before you pay. Any applicable sales taxes are calculated at checkout.
6. How we ship
6.1 We send orders with tracked shipping. If your order arrives in several parcels, not every parcel may have its own tracking number. Where tracking information is available, we provide it to you by email or on request.
6.2 Depending on the product and the place of production, we use the following carriers: Canada Post, Asendia, 4PX Express and UBI Express.
6.3 We work with production partners in several countries. Depending on the product, your order is shipped from Canada or from abroad.
6.4 If you order several products, they may be produced in different places and arrive in separate parcels. Each parcel is delivered within the delivery time stated in section 4.
6.5 Your parcel is delivered to the address you entered at checkout. Picking up orders in person is not possible.
7. Customs duties and import taxes
You do not pay any customs duties, import taxes or brokerage fees. If such charges apply to your order, we pay them. Nothing is collected from you on delivery.
8. Address errors and failed delivery
8.1 Please check your delivery address carefully at checkout. As explained in section 8 of our Terms of Service, you cannot change your order after you place it. This includes the delivery address.
8.2 If the delivery failed because the address you entered was wrong or incomplete, we can produce your order again and ship it to the correct address. In that case you pay the price of the reprint and the shipping cost.
8.3 If the delivery failed for any other reason, we ship your order again free of charge.
9. Late, lost or damaged parcels
9.1 Late parcels: if your parcel has not arrived within the delivery time in section 4, please contact us. We check the status with the carrier.
9.2 Your right to cancel: if we do not deliver within 30 days after the delivery date we gave you, you can cancel your contract and receive a full refund within 15 days, as provided by the internet sales rules of your province or territory.
9.3 Lost parcels: if your parcel has not been delivered within 15 business days after dispatch, we consider it lost. We then send you a free reprint. If a reprint is not possible, we refund you.
9.4 Damaged parcels: if your product arrives damaged, please send us a photo of the product and the packaging within 30 days after delivery. We send you a free reprint. If a reprint is not possible, we refund you.
Details are in our Refund Policy. Your statutory rights remain unaffected.
10. Payment methods
The accepted payment methods are listed at checkout and in section 6 of our Terms of Service.
11. Contact
Questions about your delivery? Contact us at support@pet-printed.ca or through our contact form at https://pet-printed.ca/pages/contact. Please include your order number.