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Terms of service
Last updated: October 28, 2026
1. About these terms
1.1 These Terms of Service apply to every order placed in the online shop pet-printed.ca. The seller is Pet Printed GmbH, Fichtenstraße 5, 90763 Fürth, Germany, phone +49 911 47738770, email support@pet-printed.ca ("we", "us"). "You" means the customer who places the order.
1.2 We sell mainly to consumers. Some sections contain special rules for customers who buy for business purposes. Where a section does not say otherwise, it applies to all customers.
1.3 The version of these terms that is published when you place your order applies to that order. You can save or print this page at any time.
1.4 Nothing in these terms limits any right you have as a consumer under the consumer protection laws of your province or territory or under federal law. If a part of these terms is not allowed under those laws, that part does not apply to you. The rest of the terms stays in force.
2. Our products
2.1 Most of our products are personalized and made on demand. A personalized product is printed only after you order it, using the photo, names, texts and options you provide. Some items, such as accessories, are not personalized.
2.2 Each product page describes the product, its material, size and options. The price of each product is shown on the product page and in the cart. The shipping cost, the taxes and the total are shown at checkout before you pay.
2.3 Before you order a personalized product, you see a preview of your design. Please check the preview carefully, including names, dates and spelling. We print the design as shown in the preview you approve.
2.4 For some designs we use artificial intelligence to turn your photo into an artwork. The preview shows you the result before you order.
2.5 Colours can look slightly different on paper or fabric than on a screen. The final print can also differ slightly from the preview in position and sharpness, depending on the product and the quality of your photo. Such small differences are normal and are not a defect. A clear misprint is always covered by our guarantee (see section 9).
2.6 Prio+ is an optional paid service (currently 7.99 CAD) that you can add to your order. With Prio+ we pass your order on to production immediately instead of after our usual order processing. The production and delivery times in section 7 and in our Shipping Policy also apply to orders with Prio+. Prio+ is a service and not an accessory. It cannot be returned under section 9.3. We do not refund Prio+, even if we refund your order. This does not affect any right you have under the laws of your province or territory.
3. Who can order
3.1 We deliver to addresses in Canada only.
3.2 To order, you must be able to enter into a binding contract under the law of your province or territory.
4. How your contract is made
4.1 Add products to your cart and go to checkout. Before you pay, the checkout shows a summary of your order with all products, options, prices, taxes, shipping costs and the total. You can correct your entries at any time before you place the order. You can also stop the process by closing the checkout.
4.2 By clicking the final order button, you make a binding offer to buy the products in your cart.
4.3 Your contract is made when we send you the order confirmation by email.
4.4 If after your order we find that your content is not allowed under section 12.4 or that we cannot produce your product, we may cancel the contract. We tell you without delay and refund the price of the products, the taxes and the shipping costs within 15 days. Prio+ is not refunded (section 2.6).
4.5 We send you an order confirmation by email right after your order. It lists the products you ordered with their prices, the taxes, the shipping costs, the total amount in Canadian dollars and your delivery address. Together with these terms, our Refund Policy, our Shipping Policy and our Legal Notice, which you can view, save and print on our website at any time, it is your copy of the contract. Please keep it for your records.
4.6 We handle orders by email. Please make sure your email address is correct and that our emails do not end up in your spam folder.
5. Prices, taxes and other charges
5.1 All prices are in Canadian dollars (CAD).
5.2 Prices on the product pages do not include sales taxes. We add the sales taxes that apply in your province or territory, such as GST, HST or PST. The taxes are calculated at checkout based on your delivery address and are shown as separate lines before you pay. They are also listed in your order confirmation. Our GST/HST registration number is 72977 8761 RT0001.
5.3 Shipping costs are charged per order: 9.95 CAD for one item and 14.95 CAD for two or more items. They are shown separately at checkout.
5.4 You do not pay any customs duties, import taxes or brokerage fees. If such charges apply to your order, we pay them. Nothing is collected from you on delivery.
5.5 Apart from the amounts shown at checkout, we do not charge any other fees. If you pay with a card or account in a currency other than CAD, your bank or payment provider may charge its own conversion fees.
5.6 Discount codes can only be used before you place your order. Only one code can be used per order unless the code says otherwise. Codes cannot be exchanged for cash. The 10% newsletter discount applies once per customer to the first order. If we refund an order paid partly with a code, we refund the amount you actually paid.
6. Payment
6.1 You can pay with the payment methods shown at checkout. These currently are credit cards (processed by Shopify Payments), Shop Pay, Apple Pay, Google Pay and PayPal.
6.2 Payment is due when you place your order.
7. Production and delivery
7.1 Personalized products are made after you order them. Production takes 3 to 7 business days. Shipping takes up to 7 business days after dispatch. Business days are Monday to Friday, excluding public holidays. These times also apply to orders with Prio+ (section 2.6).
7.2 Unless we tell you otherwise before you order, we deliver within 14 business days after you place your order (production time plus shipping time). This is the delivery date that applies to your order. If a longer delivery time applies to a product or a period (for example before Christmas), we show it on the product page or at checkout before you order.
7.3 Delivery arrangements, the carriers we use and what happens if a parcel is late, lost or damaged are explained in our Shipping Policy.
7.4 If we do not deliver within 30 days after the delivery date we gave you, you can cancel your contract under the internet sales rules of your province or territory and receive a full refund. Section 9 and our Refund Policy explain how this works.
8. No changes or cancellation after you order
8.1 We start preparing your personalized order for production as soon as you place it. For this reason you cannot change or cancel your order once it has been placed. Please check your order and the preview carefully before you click the final order button.
8.2 This does not affect any right to cancel that you have under the laws of your province or territory, for example if we deliver late (section 7.4) or did not give you the information or the copy of the contract required by law (section 9.4).
9. Returns, reprints and refunds
9.1 Personalized products are made just for you. For this reason we do not accept returns or exchanges of personalized products if you simply change your mind.
9.2 If your product arrives misprinted, defective or damaged, we send you a free reprint. The same applies if you receive the wrong product or if your parcel is lost. If a reprint is not possible, we refund you instead. This is our 100% satisfaction guarantee. Please report the problem with a photo within 30 days after delivery. Our Refund Policy describes the process.
9.3 If you do not like an item that is not personalized, you can tell us within 14 days after delivery. We refund its price including taxes within 15 days. You do not need to send it back.
9.4 Your rights under provincial and federal law remain unaffected. This includes in particular your right to cancel an internet agreement if we did not give you the required information, did not send you a copy of the contract or did not deliver in time. It also includes your rights under the statutory warranties described in section 10.
10. Statutory warranties and our guarantee
10.1 Our products must be of acceptable quality, fit for their normal purpose, durable for a reasonable time and as described. These statutory warranties apply in addition to our guarantee. We do not exclude or limit them.
10.2 Our 100% satisfaction guarantee (section 9.2 and the Refund Policy) is an additional promise. It does not replace or shorten your statutory rights. The 30-day period applies to the guarantee only.
11. Business customers
11.1 If you buy for business purposes, section 13.2 applies to you. The statutory consumer protection rules mentioned in these terms apply only to the extent the law provides for them in your case.
12. Your photos and content
12.1 You keep all rights to the photos, texts and other content you upload ("your content").
12.2 You give us a non-exclusive, free licence to use, edit and reproduce your content only as far as needed to produce, ship and support your order. This includes reprints and complaints. This licence includes our personalization, artificial intelligence, production and shipping service providers. Without your consent, we do not use your content for advertising, we do not publish it and we do not use it to train artificial intelligence.
12.3 By uploading your content, you confirm that you are allowed to use it for this purpose. In particular, you confirm that you hold the rights to the photo or have permission from the person who does. You also confirm that people shown in the photo agree to it being printed.
12.4 We may refuse to print content that is illegal or infringes the rights of others. The same applies to content that is hateful, discriminatory, violent, sexual or otherwise offensive. If we refuse your content for this reason after your order, we may cancel the contract as described in section 4.4.
12.5 If a third party makes a claim against us because your content infringes their rights and you are responsible for that infringement, you will compensate us for the resulting loss, including reasonable legal costs, to the extent permitted by law. This does not apply if you are not at fault. We will tell you about any such claim without delay and give you the chance to respond.
13. Our liability
Important for consumers: nothing in this section limits your statutory rights as a consumer. Where a consumer protection law, including the Consumer Protection Act of Québec, does not allow a limitation of liability, the limitation does not apply to you.
13.1 If you are a consumer, we are liable to you as provided by the law of your province or territory. We do not exclude our liability for our own acts or omissions, for damage caused by our negligence or for breaches of the statutory warranties.
13.2 If you buy for business purposes, we are not liable for indirect or consequential losses, including lost profits. In that case our total liability for a product is limited to the price you paid for it. This limitation does not apply to death or personal injury caused by our negligence, to fraud or to any liability that cannot be limited by law.
14. Privacy
We handle your personal information as described in our Privacy Policy.
15. Governing law and disputes
15.1 These terms and your contract with us are governed by the laws of the province or territory of Canada in which you live and by the federal laws of Canada that apply there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
15.2 You can bring any claim against us before the courts of the province or territory in which you live.
15.3 If you have a complaint, please contact us first at support@pet-printed.ca. We will do our best to find a solution quickly. This does not affect your right to go to court or to contact a consumer protection office in your province or territory.
16. Changes to these terms
We may update these terms for future orders. The version in force when you placed your order continues to apply to that order.
17. Contact
Pet Printed GmbH, Fichtenstraße 5, 90763 Fürth, Germany
Phone: +49 911 47738770
Email: support@pet-printed.ca